Helpful information

Before embarking on your journey, it’s essential to prepare thoroughly to ensure a smooth and enjoyable travel experience. Here’s some helpful information to consider:


Melbourne comes alive during school and public holidays, offering vibrant events and activities—perfect times to experience local culture.
Public Holidays
School Holidays


Victoria’s range of Urgent Care Services offer free help faster.

You can choose to get urgent care in three ways:


Melbourne’s weather is quite unpredictable. We often experience four seasons in one day.

Summers can be hot and dry, while winters are cold and mostly rainy. Spring and autumn offers milder temperatures, perfect for outdoor activities. Remember to always check the forecast before heading out. Stay informed and prepared for the day’s weather and whatever Mother Nature has in store.



Be Aware: The potent southern sun can scorch in just 15 minutes

No matter the season or activity, sun safety is essential when exploring Australia’s great outdoors. A few simple precautions can ensure your adventures down under remain nothing but sun-kissed memories.

  • Slip on sun-protective clothing: Cover up with lightweight, tightly woven fabrics that block out those potent UV rays.
  • Slop on broad-spectrum sunscreen: Apply a generous amount of SPF 30+ or even 50+ sunscreen at least 20 minutes before venturing outdoors, and reapply liberally every two hours for consistent protection.
  • Slap on a wide-brimmed hat: Shading your face, neck, and ears with a hat that offers ample coverage is a must.
  • Seek shade: Take regular breaks from direct sun exposure by ducking into shaded areas when possible.
  • Slide-on sunglasses: Protect your eyes from UV rays and intense glare with a quality pair of sunglasses, designed for outdoor wear.

Emergencies

In an emergency, phone triple zero (000) and ask for fire, police or ambulance help.

Bites and stings

For advice on bites and stings, based on your symptoms, visit the Symptom Checker at healthdirect.gov.au


Whether you’re exploring parks, beaches, or tourist attractions, finding the nearest facilities is easy.

The Victorian government maintains a comprehensive database of public toilets across the state. Simply visit the official website at https://toiletmap.gov.au to access information about toilet locations, accessibility features, opening hours, and more. It’s your go-to resource for staying informed and finding convenient facilities wherever your adventures take you.


  • Centrelink (a government service in Australia that provides financial support and social services to eligible individuals and families)
  • Medicare (What health care is covered by Medicare, how to enrol and how to claim)
  • Carer Card (The Carer Card in Australia provides discounts and benefits to unpaid carers as recognition for their vital support to family or loved ones.)
  • Victorian State Concessions (e.g. energy, water and sewerage, municipal rates and transport)
  • Victorian Veterans